よくある質問
FAQ
Below are some frequently asked questions. If your question is not answered, please feel free to contact us.
About Matcha
Q. What is single-origin matcha?
A. It is matcha made using tea leaves from a single tea garden and a single region. Unlike common matcha, which blends leaves from multiple regions, you can enjoy the unique characteristics and flavor differences of each tea garden.
Q. How should I store matcha?
A. After opening, store in a cool, dark place or in the refrigerator and use as soon as possible. Avoid high temperatures, humidity, direct sunlight, and places with strong odors.
Q. What is the shelf life of matcha?
A. After opening, seal tightly and consume as soon as possible. We recommend consuming within 30 days to enjoy the best flavor.
Orders & Shipping
Q. How long does it take for an order to arrive after placing it?
A. After confirming your order, we usually ship within 3-7 business days. Delays may occur during busy periods, due to weather conditions, or delivery circumstances.
Q. Do you offer international shipping?
A. Yes, we ship to some countries and regions. Please check our shipping policy for details.
Q. Can I change or cancel my order after placing it?
A. It may be possible to accommodate changes before shipping preparations begin. Please contact info@matchahigh.jp as soon as possible.
Returns & Refunds
Q. Is it possible to return or get a refund?
A. Due to the nature of food products, we do not accept returns or exchanges due to customer convenience. If there is damage, defect, or incorrect delivery of the product, please contact us within 7 days of product arrival.
Contact
Please feel free to ask any other questions you may have.
info@matchahigh.jp