Return & Refund Policy

Please find our return and refund policy below.

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Returns due to customer convenience

Due to the nature of food products, we do not accept returns or exchanges due to customer convenience. Thank you for your understanding.

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In case of product damage, defect, or incorrect delivery

Please contact info@matchahigh.jp within 7 days of product arrival. Providing the following information in advance will allow for smoother processing:

・ Order number
・ Details of damage or defect
・ Photo of the product (if possible)

We will arrange for a replacement or refund at our expense.

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Refund processing period

Refunds will typically be processed to your original payment method within 5-10 business days after confirmation of eligibility.

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Contact Us

Please feel free to contact us with any questions regarding returns or refunds.

info@matchahigh.jp